At Pajak88, protecting the personal data of our Members is a responsibility we take seriously. This Privacy Policy sets out in plain and transparent terms exactly what information we collect, why we collect it, how we use it, how long we retain it, and what rights you hold over your own data. We encourage you to read this document fully before registering an account.
Pajak88 ("we", "us", "our", or "the Platform") operates the online casino and sports betting platform accessible at pajak88.cam. In providing our services to registered Members and visitors across Malaysia and other eligible jurisdictions, we necessarily collect, process, and store certain categories of personal data.
This Privacy Policy ("Policy") explains, in a structured and transparent manner, the personal data we collect from you as a user of the Pajak88 Platform, the purposes for which that data is processed, the lawful bases upon which we rely when processing it, the circumstances in which it may be shared with third parties, and the rights available to you as a data subject.
Pajak88 is committed to processing personal data responsibly, lawfully, and in a manner that respects the privacy and autonomy of our Members. We do not sell personal data to third parties for marketing purposes. We do not share personal data except where required for the legitimate operation of our services or by applicable legal obligation.
By registering an account on Pajak88, depositing funds, placing bets, or otherwise using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. Where our processing is based on your consent, you retain the right to withdraw that consent at any time by contacting our support team.
Key Principle: Pajak88 collects only the minimum personal data necessary to deliver our services, meet our compliance obligations, and maintain the security and integrity of the Platform. We do not collect or process personal data beyond what is reasonably required for these stated purposes.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, and online identifiers. |
| "Processing" | Any operation performed on personal data, whether automated or manual, including collection, recording, storage, adaptation, retrieval, consultation, use, disclosure, erasure, or destruction. |
| "Data Controller" | Pajak88, in its capacity as the entity that determines the purposes and means by which personal data is processed in connection with the operation of the Platform. |
| "Data Subject" | Any natural person whose personal data is processed by Pajak88, including registered Members, prospective Members, and visitors to the Platform. |
| "Third-Party Processor" | Any company or individual engaged by Pajak88 to process personal data on our behalf under written contractual agreement, including payment processors, identity verification providers, and cloud infrastructure providers. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of agreement by which a Data Subject signifies their acceptance of the processing of their personal data for a stated purpose. |
| "KYC" | Know Your Customer — the identity and age verification process mandated by Pajak88's compliance framework prior to processing withdrawals and in connection with regulatory obligations. |
Pajak88 collects personal data across several categories, depending on the nature of your interaction with the Platform. The following table summarises the categories of data we collect and the context in which each category is obtained:
| Data Category | Examples | Collection Context |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, MyKad or passport number, photograph | Account registration, KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Account registration, communication preferences |
| Financial Data | Bank account number, e-wallet ID (Touch 'n Go, Boost, GrabPay), card details (truncated), cryptocurrency wallet address | Deposit and withdrawal processing |
| Transaction Data | Deposit history, withdrawal history, bet records, game play history, bonus redemption records | Platform activity |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps, cookie identifiers | Automatic collection on Platform access |
| Usage Data | Pages visited, games accessed, features used, time spent on Platform, referral source | Automatic collection during Platform use |
| Communications Data | Records of live chat conversations, email correspondence, support ticket content | Customer support interactions |
| Responsible Gambling Data | Self-exclusion requests, deposit limit settings, session reminder preferences | Responsible gambling tool usage |
We do not intentionally collect or process special categories of sensitive personal data (such as health, biometric, or political data) unless expressly required for a specific compliance purpose and with appropriate legal basis to do so.
Pajak88 collects personal data through the following channels and mechanisms:
You provide personal data directly to Pajak88 when you complete the account registration form, submit identity documents for KYC verification, make a deposit or withdrawal request, contact our customer support team via live chat or email, or update your account profile settings. All information submitted through these channels is provided voluntarily by you.
When you access the Pajak88 Platform, certain technical and usage data is collected automatically through server logs, cookies, pixel tags, and similar tracking technologies. This includes your IP address, device and browser information, session duration, pages and game titles accessed, and other Platform interaction metadata. This data is collected to ensure Platform security, diagnose technical issues, and improve the overall user experience.
In certain circumstances, Pajak88 may receive personal data about you from third-party sources, including:
Where we receive data from third-party sources, we verify that such data has been collected lawfully and that its transfer to Pajak88 is permitted under applicable data protection frameworks.
Pajak88 processes personal data only where a valid legal basis exists for doing so. The primary legal bases upon which we rely are as follows:
| Legal Basis | Application to Pajak88 Processing Activities |
|---|---|
| Contractual Necessity | Processing your identity, contact, and financial data is necessary to create and manage your Account, process deposits and withdrawals, and deliver the gaming and betting services you have registered to use. |
| Legal Obligation | Certain processing activities — particularly KYC identity verification, transaction record-keeping, and suspicious activity reporting — are required by applicable AML (Anti-Money Laundering) and compliance frameworks that Pajak88 operates under. |
| Legitimate Interests | Processing for fraud prevention, platform security monitoring, responsible gambling management, and improving service quality falls within Pajak88's legitimate interests, provided such processing does not override your fundamental privacy rights. |
| Consent | Where processing is not required for contractual or legal purposes — for example, sending promotional communications or utilising optional cookies — we will request your explicit consent and process your data only where that consent has been given and not subsequently withdrawn. |
Pajak88 uses the personal data it collects for the following stated purposes. We do not use your personal data for any purpose that is incompatible with the original stated purpose of collection without first notifying you and, where required, obtaining your consent.
We use your identity and contact data to create and maintain your Account, authenticate your logins, process deposits and withdrawals via your chosen payment methods (including Touch 'n Go eWallet, DuitNow, FPX bank transfers, and cryptocurrency), and provide you with access to the full suite of games and sports betting markets on the Platform.
KYC verification data — including copies of your MyKad, passport, or other government-issued identification — is used to verify your identity, confirm your age eligibility (21 years minimum), and comply with applicable AML and compliance requirements. This data is processed by Pajak88 and, where necessary, shared with authorised third-party verification service providers under appropriate contractual safeguards.
Technical and transaction data is processed to monitor the Platform for fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct as defined in our Terms and Conditions. This monitoring is conducted in Pajak88's legitimate interest of maintaining the integrity and security of the Platform for all Members.
Records of your interactions with our customer support team — including live chat transcripts, email correspondence, and support tickets — are retained to resolve your queries, train our support staff, and maintain a record of our communications with you. Our support team operates in English, Bahasa Melayu, and Mandarin Chinese.
Data relating to your gambling activity, deposit limits, self-exclusion status, and session preferences is used to administer and enforce responsible gambling measures on your Account. This processing is essential to our commitment to player welfare and to our obligations under applicable responsible gambling standards.
Where you have provided explicit consent, Pajak88 may use your contact information to send you promotional communications about new games, bonuses, and offers available on the Platform. You may withdraw consent for marketing communications at any time through your Account settings or by contacting our support team. Withdrawal of marketing consent does not affect your ability to continue using the Platform.
Pajak88 does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:
We engage third-party companies and individuals to perform certain functions on our behalf. These service providers are permitted to process your personal data only as instructed by Pajak88 and for no other purpose. Categories of third-party processors we engage include:
Pajak88 may disclose your personal data to regulatory authorities, law enforcement agencies, courts, or other government bodies where we are required to do so by applicable law, court order, or regulatory directive. In such cases, we will disclose only the minimum data required and will, where legally permissible, notify you of such disclosure.
In the event of a merger, acquisition, restructuring, or sale of assets involving Pajak88, your personal data may be transferred to the acquiring entity as part of the transaction. We will take reasonable steps to ensure that the successor entity honours the terms of this Privacy Policy or provides you with notice of any material changes.
Outside of the categories described above, Pajak88 will not share your personal data with any third party without your explicit prior consent.
Pajak88 uses cookies and similar tracking technologies on its Platform. Cookies are small text files stored on your device by your web browser when you visit a website. They enable the Platform to recognise your device across sessions, remember your preferences, and collect usage data for the purposes described in this Policy.
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. Cannot be disabled without affecting Platform functionality. |
| Functional | Store your preferences such as language settings, preferred currency (MYR), and remembered login details to improve your Platform experience. |
| Analytical | Help Pajak88 understand how the Platform is used — which games are most popular, how users navigate the site, and where technical issues occur — using aggregated, anonymised data. |
| Marketing / Targeting | Used, with your consent, to deliver relevant promotional content about Pajak88 offers and features. These cookies may track your activity across the Platform for personalisation purposes. |
You may manage cookie preferences through your browser settings. Most browsers allow you to refuse non-essential cookies, delete stored cookies, or receive a notification before a cookie is placed. Please note that disabling certain categories of cookies may impair the functionality of the Platform. Specific instructions for managing cookies are available in the help documentation of your browser.
Pajak88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory retention obligations, and to resolve disputes or enforce our Terms and Conditions. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of Account plus a minimum of 5 years post-closure, in compliance with AML retention obligations |
| KYC / identity verification documents | 5 years from the date of verification or Account closure, whichever is later |
| Transaction and financial records | 7 years from the date of the transaction, in compliance with applicable financial record-keeping requirements |
| Customer support communications | 3 years from the date of the most recent communication in the same support case |
| Marketing consent records | Duration of consent plus 2 years post-withdrawal of consent |
| Technical / log data | Up to 12 months on a rolling basis |
| Responsible gambling records | Duration of Account plus 5 years post-closure |
Upon expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised such that it can no longer be attributed to an identifiable individual.
Pajak88 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes, but is not limited to:
While we take all reasonable precautions to protect your personal data, no digital platform can guarantee absolute security against all possible threats. You also play a role in keeping your Account secure by maintaining the confidentiality of your login credentials and promptly notifying our support team of any suspected unauthorised access.
As a Data Subject, you hold a number of rights in relation to your personal data held by Pajak88. These rights are described below. To exercise any of these rights, please contact our support team using the details provided in Section 15 of this Policy.
You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
You may request correction of any personal data we hold about you that is inaccurate, incomplete, or out of date.
You may request deletion of your personal data in certain circumstances, including where the data is no longer necessary for its original purpose or where consent has been withdrawn.
You may request that we restrict the processing of your personal data in certain circumstances, such as where accuracy is contested or where processing is unlawful but you prefer restriction to erasure.
Where processing is based on consent or contract and carried out by automated means, you may request a machine-readable copy of the personal data you have provided to us.
You have the right to object to processing based on legitimate interests, including profiling for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds.
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
You have the right not to be subject to decisions based solely on automated processing that produce significant legal or similarly significant effects concerning you.
Pajak88 will respond to valid data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it. We may need to verify your identity before processing a data rights request.
Please Note: Certain data rights are subject to legal limitations. For example, the right to erasure does not apply to personal data that we are required to retain under AML or regulatory compliance obligations. We will always explain the applicable limitation clearly if a request cannot be fully fulfilled.
The Pajak88 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, solicit, or process personal data from any individual under the age of 21. The Platform does not offer services to minors and all account registrations require confirmation of age eligibility.
Where Pajak88 becomes aware that personal data has been inadvertently collected from an individual below the minimum age, we will take immediate steps to delete such data from our records and to close the associated Account. If you are a parent or guardian and believe that a person under the age of 21 has registered on Pajak88 or provided us with personal data, please contact our support team immediately using the contact details in Section 15.
Pajak88 enforces age verification through mandatory KYC procedures. Any Account that cannot be verified as belonging to an adult aged 21 or above will be suspended pending satisfactory age verification.
The Pajak88 Platform incorporates services provided by third-party companies in the delivery of its core functionality. These include payment processing infrastructure (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank Online, CIMB Clicks, Public Bank PBe, Hong Leong Connect, Visa, Mastercard, and cryptocurrency networks), game content delivery from licensed international studios, KYC verification services, and cloud hosting infrastructure.
Each third-party service provider engaged by Pajak88 is subject to contractual data processing agreements that require them to process your personal data only as instructed, to implement appropriate security measures, and to comply with applicable data protection obligations. Pajak88 exercises reasonable due diligence in the selection and ongoing oversight of its third-party service providers.
Please note that this Privacy Policy applies solely to personal data collected and processed by Pajak88 in connection with the Platform. If the Platform contains any references to third-party websites or services, Pajak88 is not responsible for the privacy practices of those third parties. You are encouraged to review the privacy policies of any third-party services you engage with independently.
Pajak88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where the changes are significant, we will use commercially reasonable efforts to notify registered Members via the email address associated with their Account.
We encourage all Members to review this Privacy Policy periodically to stay informed about how Pajak88 collects, uses, and protects personal data. Your continued use of the Platform following the publication of any amendment constitutes your acceptance of the updated Policy as it applies to data collected from the effective date of the amendment onwards.
Prior versions of this Privacy Policy are available on request from our support team. If you disagree with any amendment to this Policy and wish to exercise your right to data portability or erasure in response, please contact us using the details provided in Section 15.
If you have any questions, concerns, or requests regarding this Privacy Policy or Pajak88's data processing practices, you are welcome to contact our Data Protection and Privacy team through the following channels:
When submitting a data rights request by email, please include your full name, registered email address, Account username, and a clear description of the right you wish to exercise or the matter you wish to raise. We may request additional identity verification before processing your request to ensure the security of your personal data.
Response Commitment: Pajak88 is committed to acknowledging all privacy-related enquiries within 5 business days and providing a substantive response to data rights requests within 30 calendar days of receipt. For complex requests, this period may be extended as described in Section 11, and you will be notified accordingly.
Privacy at Pajak88 is not just a legal requirement — it's a genuine commitment to the Malaysian players who trust us with their personal information. Here are six ways we back that commitment in practice.
Every piece of data transmitted between your device and Pajak88 — login credentials, financial transactions, personal details — travels over 256-bit SSL/TLS encrypted connections. The same standard used by major Malaysian banks like Maybank and CIMB.
Pajak88 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely to operate your Account and comply with our legal obligations.
We collect only the data strictly necessary to deliver our services, verify your identity, and meet compliance requirements. We do not ask for data we don't need, and we don't retain data longer than required.
You have real, actionable rights over your data — including the right to access, correct, delete, and port your information. Pajak88 commits to responding to all valid data rights requests within 30 calendar days.
Every third-party company that handles your data on our behalf — from payment processors like Touch 'n Go eWallet to KYC verification providers — is bound by strict data processing agreements and subject to ongoing oversight.
We will always tell you clearly how your data is used. If this Policy changes in a material way, we will notify registered Members via email. Our support team is available 24/7 to answer any privacy question you have.
Pajak88 is built on a foundation of security, transparency, and respect for your privacy. Every Malaysian player on our platform can trust that their personal data is handled responsibly and with care.
For players aged 21 and above only. By using Pajak88, you agree to our Privacy Policy and Terms & Conditions. Play responsibly.